Stokewood Surgery

The staff were unhelpful and discourteous. Booking an appointment proved to be very challenging, and there appeared to be little regard for patients who struggle with the digital systems required by..

Just had an appointment with a healthcare assistant to have a wound dressed on a family member's leg. The treatment was excellent and the staff were incredibly helpful. I have no complaints..

Difficulty accessing appointments through online channels and unable to reach the practice by telephone. Would have rated lower if possible. Haven't attended this practice in a decade and the..

I'm uncertain about what comes next in my care, and I felt similarly unclear following my previous appointment as well.

I relocated from another county to the local area in December and chose this surgery as my healthcare provider. I can genuinely say that I have experienced nothing but warmth, outstanding care and..

Unable to reach a person directly, I spent considerable time navigating the e-consult system without resolution. There was no subsequent follow-up, and after three weeks a letter arrived containing..

I recently had an appointment and met a lovely healthcare professional. They were exceptionally kind and displayed a gentle, caring manner throughout our interaction. I really appreciated their..

I have been a patient at this surgery for over two decades and have consistently used their services throughout this time. The team members and clinicians have been excellent, maintaining high..

The phone lines are extremely difficult to get through on, and securing an appointment proves to be quite challenging. It seems this practice may have lost sight of the fact that it operates as a..

The practice requires calling to arrange appointments for ongoing condition reviews. After extended periods on hold, calls frequently disconnect. Attempting to use the online consultation system..

I recently used the online consultation service and was very pleased with the experience. I was assessed by a senior clinical practitioner on the same day, who provided excellent care and arranged a..

I have always found the practice and its entire team to be extremely helpful and courteous. It is important to recognise that they are simply carrying out their roles and the public should bear this..

I was extremely disappointed with my recent experience. After waiting on hold for approximately an hour, I was advised to contact an alternative service as there were no urgent slots available for..

I had to wait an extended period for my appointment with a practice assistant regarding blood work. Due to time constraints, I was unable to remain and had to leave. When I raised my concerns about..

Best surgery around. Never had any issues with this practice but tonight really was outstanding NHS service from the clinical team and reception staff. Contacted the surgery at around 4:30pm..

The entire experience has been disappointing across multiple aspects, including the appointment booking process, consultations, and follow-up care, along with a lack of consistency throughout. Each..

The practice is facing significant challenges at the moment with lengthy wait times, however the clinical staff member I saw was exceptionally thorough and attentive. The reception team were also..

The surgery appears to be experiencing operational difficulties stemming from a combination of staffing constraints, coordination challenges, and system problems. I arranged an appointment with the..

This is an excellent practice that offers helpful and supportive care. While the online consultation system can be somewhat inconvenient, the responses provided are of good quality. The clinical..

I usually have positive experiences, however on this occasion I encountered a different member of reception staff who seemed unwilling to assist when I expressed difficulty understanding how to..