New Queen Street Surgery

The clinical care provided following the appointment was excellent and made a significant positive difference to my father's health. However, there are concerns about an earlier visit when my father..

The visit commenced promptly and the environment was welcoming. There were matters to discuss and the guidance provided was thoroughly satisfactory.

Seen promptly and greatly valued the experience, the reception staff member was extremely accommodating, and the clinical team ensured I was attended to without delay, much appreciated.

Attended an appointment for a steroid injection and received the treatment without any complications.

I was very pleased with how my telephone consultation was managed, demonstrating compassion, thoughtfulness and kindness. All relevant matters were addressed thoroughly and I feel satisfied with the..

I haven't experienced any problems with the practice itself, but I would note that the clinicians available through this service have limitations on what they can prescribe. This means they may not..

I'm very grateful that an appointment could be arranged for me. I was informed that my throat complaint was of a viral nature and that antibiotic treatment was not necessary, which I found reassuring.

Excellent service following a call to the practice regarding a health concern. I was able to get an appointment at the clinic location the next day to see a clinician who was very kind and helpful.

Excellent service. Two hours after I submitted my query via the online portal, I had a reply from a clinician with advice and an imaging scan arranged.

I have been trying everything to come off my medication since 2023. Because you hold me hostage! How can it take millions of pounds to educate a human being to teach them to care? Does this not seem..

The clinician who performed the hand procedure was very pleasant and completed the treatment in an efficient manner.

Had to wait quite a bit before being seen, but it proved to be worthwhile. The clinician was excellent and demonstrated a comprehensive approach to the consultation.

I wasn't sure what to expect for my first visit, but I was pleasantly surprised by how smooth and organized the entire process was. The clinician I saw was wonderful—they explained everything so..

The appointment was quite efficient, with minimal waiting time before and after the procedure.

I was delighted to be able to get an appointment and found the healthcare professional to be excellent. The prescribed treatment proved to be very beneficial.

Received a prompt telephone consultation where relevant questions were asked about my concerns. A urine sample was requested as part of the assessment, and the specimen container was collected by a..

Excellent experience overall, handled in a prompt and organised manner. Highly satisfied.

Quite an unsatisfactory experience. My wife contacted reception in the morning to request an appointment and was instructed to submit the request via the online system. We completed the form and..

The team demonstrated excellent responsiveness and a compassionate approach throughout my interactions. When I submitted requests through the online system, I received prompt replies. I was kept..

Disappointing experience overall. The service lacked attentiveness and thoroughness in addressing my needs. For a healthcare facility, the standard of care provided fell short of what I would..