Tilehurst Village Surgery

My 93-year-old grandmother is waiting for her Covid vaccination. Her scheduled time was 10am, but it's now 10:30am, and the staff's only explanation is that people arrived ahead of their slots...

Exceptionally friendly and professional surgical experience

Appalling, A dysfunctional medical practice staffed by discourteous, idle, and inept front desk staff who seemingly aim to obstruct or minimize patient needs, I've experienced ongoing difficulties..

Consistently reliable service with welcoming employees. There can be a bit of a line, though nothing out of the ordinary or unreasonable.

I've encountered several deeply disappointing interactions with this medical practice, both recently and over the past couple of years. The most recent incident involved a 111 service-arranged..

Welcoming medical staff and a courteous approach. Grateful they accommodated me even though I was tardy and accidentally went to their alternate location for my child's immunization. Performing..

I consistently find Tilehurst Village Surgery to be a competent medical practice that manages exceptionally high patient volumes with impressive efficiency.

Extremely let down. They show complete disregard for the scheduled meeting time.

Absolute nightmare of a medical practice. While I've been a lifelong patient and some doctors here used to be incredibly compassionate, now there's just a single physician worth seeing. The mental..

Excellent organization and smooth execution of the vaccination process. Tilehurst Village Surgery handled everything with remarkable professionalism. Much appreciation for their outstanding service!..

This medical practice is utterly ridiculous. It's impossible to get through on the phone to schedule an appointment or request a callback from a physician. Absolutely abysmal.

The situation has become utterly ridiculous. Scheduling any future appointment, even a simple phone consultation, is now impossible. You're forced to call at 8 AM, competing with countless others..

Absolutely dreadful customer experience. Their scheduling process is a nightmare, forcing you to call precisely at 8 AM to secure an appointment. The front desk staff are incredibly discourteous and..

Scheduling consultations here is a real challenge, and the staff's demeanor lacks compassion entirely! The employees appear disgruntled and unenthusiastic about assisting clients. The entire..

The employees at this place are fantastic, and I want to give a special shoutout to March - she's truly exceptional 😁(sorry if I misspelled her name)

Absolute worst medical practice. Dr. Laima displayed shocking unprofessionalism, yelling at me during calls and abruptly hanging up. Subsequently, Dr. Jude suggested I apologize to her, which was..

Consistently accommodating, I've never encountered any challenges when scheduling consultations with medical professionals.

Scheduling here is a nightmare - urgent care feels like a game of chance, and typically there are zero future time slots available until they randomly release more weeks down the line. The front..

I've been a patient at this medical practice since 2004, and for many years, I was thoroughly satisfied with everything - from the doctors to the support staff. However, my satisfaction has steadily..

I have been a patient at the Tilehurst Village Surgery for nearly two decades. Unlike the numerous negative reviews, I can speak from genuine, long-standing experience about the exceptional service..