AR

Andrea R. 3 years ago • From Google

Rating

Bad

Told my ears were clear when they weren't

Had to wait half a year for an audiology appointment and suspected my ears were impacted so I booked a separate appointment to have them cleaned before my hospital visit. I was informed my ears were fine, but I expressed concern about my hearing difficulties and was told there was nothing they could offer since they appeared perfectly clear. I then visited a pharmacist who examined my ears and confirmed they were significantly blocked, offering a paid cleaning service with no available slots until the following week. I contacted your clinic for support after receiving conflicting information and asked if you could assist, but was turned away due to lack of availability and inability to accommodate me. As expected, I attended my audiology appointment today only to discover my ears are substantially blocked and I cannot proceed with treatment until they're cleared, leaving me back at square one with another six-month wait ahead. I'm truly let down by your indifference and lack of compassion regarding the effect this situation is having on my wellbeing.

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