Western Elms Surgery

This medical practice is genuinely terrible, I want to be clear that when I do eventually connect with a physician, they are courteous and sometimes useful, but I'm utterly unable to reach anyone by..

Absolutely the most incompetent medical practice I've encountered! Over a month has passed, and I'm still waiting for my test results!!! They scheduled a phone consultation three weeks out, then..

I've been a loyal customer of Western Elms for a quarter of a century, and they've consistently provided exceptional service. Whenever I need assistance, their staff is always friendly and..

Fantastic staff at the front desk. I encountered Martin, a paramedic who was incredibly attentive and supportive. He went above and beyond to assist me and truly listened to my concerns. Much..

My latest surgical procedure went exceptionally well.

I had scheduled a consultation for the 16th, specifically requesting a time after 5pm due to my exam commitments. Surprisingly, they attempted to contact me on the 15th at 6:24 pm, just moments..

Completely absurd! It's impossible to schedule a direct appointment, and when you do get a doctor's call back, it feels painfully brief and hurried.

1 star, and I wish I could give zero! Booked an urgent consultation around 5:30 PM for excruciating tonsillitis. The physician was cordial but neglected to confirm my prescription's destination,..

This surgical experience has been utterly futile. I've exhausted nearly two and a half years attempting to secure a consultation with a general practitioner, yet without success. Consequently, I've..

The scheduling process seems intentionally crafted to prevent patients from actually obtaining a medical consultation!!!

In September 2022, I consulted my GP about persistent back pain, and the female doctor's initial response was to suggest changing my job. She dismissed me, recommending physiotherapy and saying..

Absolutely shocking service. Reached out regarding my 7-month-old's potential food sensitivity, only to be scheduled for a phone consultation three weeks later—apparently, the only route to securing..

Constantly swamped, their phone lines are extremely slow, and securing a booking during midday hours proves to be a significant challenge. The wait times are frustratingly lengthy, making it..

I rarely take the time to write reviews, especially understanding the current challenges faced by the NHS. However, I'm thoroughly appalled by the treatment I've received. Today, I attempted to seek..

Completely subpar healthcare provision. Neither myself nor my relatives have had a proper consultation with the physician since 2020, with just a single telephone interaction, which ultimately..

Like every medical practice in Reading, Western Elms is completely overwhelmed and incapable of managing its patient load. I've wasted 3 hours on the phone over the past month just trying to obtain..

This surgical practice is absolutely dreadful. Their service is completely unacceptable. I've been attempting to schedule an appointment for my child for over a week, and nothing has been resolved...

Completely disorganized medical practice where doctors constantly shift blame onto reception personnel. They advertise services they're incapable of delivering, and securing essential health..

On July 2nd, I attempted to schedule a GP appointment. The receptionist, Maggie, cut me off before I could explain my medical need. She dismissively offered her own opinion, claimed no availability,..

I reached out to the medical office today, and the front desk staff member displayed a shocking lack of professionalism. She was completely dismissive and unwilling to hear me out. Without any..