The Broadway Medical Practice
CW
Courtney W. one year ago • From Google
Bad
When I first registered two years ago, I felt the practice was excellent. However, over the past year, the standard of care has been inconsistent. It took several appointments before my concerns were properly addressed. Following an initial investigation that took months, I continued to experience ongoing issues. I was subsequently informed of a diagnosis and told I would receive a specialist referral. When I returned today with persistent pain, I felt dismissed and left without adequate support or pain relief. I was also made aware during this visit that there were actually two cysts rather than one, with one having ruptured. I'm concerned this is a serious matter, yet I wasn't informed of this when the results were communicated to me weeks earlier. Additionally, I'm worried there may be another cyst developing. The condition was documented as minor in my records, which doesn't reflect the severity of my symptoms or the level of pain I'm experiencing. I was advised to take over-the-counter painkillers and sent home, despite having previously mentioned that these medications cause stomach irritation and nausea. I was encouraged to continue taking them regardless, even though they're ineffective. Given how frequently I'm taking them, I'm concerned about potential tolerance issues. The lack of understanding regarding my individual needs has been distressing, particularly as I also manage anxiety, and this experience has significantly affected my wellbeing. I submitted a formal complaint some time ago, but it appears it may not have been properly reviewed. While the reception staff are welcoming and the clinical team are personable, some staff members seem to lack understanding of my specific health concerns.
Philippa W.