The Elms Medical Centre

Impossible to secure an urgent medical consultation, scheduling appointments is extremely challenging, and the front desk personnel appeared disinterested and eager to end our call abruptly, showing..

It's a hit-or-miss situation depending on the reception staff. My partner and I have found the doctors themselves to be fairly satisfactory. One receptionist stands out as incredibly supportive and..

Repeatedly dismissed by healthcare personnel, I'm struggling with multiple medical conditions, yet because my symptoms aren't life-threatening, securing an appointment seems impossible. The..

Completely unacceptable. Previously registered at The Elms, I relocated to the Wirral and switched healthcare providers. Upon attempting to schedule an appointment with my new GP, I was informed..

Today I had an appointment with Dr. Jackson, and she was incredibly unprofessional. She's an incompetent healthcare worker who lacks basic communication skills and respect for patients. I advised my..

My son attempted to schedule an appointment and spoke with the receptionist, who assured him the doctor would contact him after 1:30pm. As time passed and no call came, he followed up at 4pm, only..

Quick to reply and incredibly supportive.

Extremely substandard and insufficient medical attention. The top-tier female physicians have all departed from this clinic. Reception personnel are inappropriately determining patient access to..

Very impressive initial service. Called at 8am with concerns about a friend. The welcoming receptionist took details smoothly. By 8:20am, Dr 'H' returned the call, displaying genuine care and..

The quality of this medical practice has significantly dropped in recent times. The employees are rude and unhelpful. During a previous encounter, a staff member deliberately misled me to conceal a..

Lorna, who works at the front desk, was absolutely wonderful—incredibly supportive, compassionate, and professional during our phone conversation. She transformed what could have been a complicated..

I recently transferred to the Elms from a different local medical practice. I'm thoroughly impressed by how swiftly I can get an appointment with a GP, the comprehensive follow-up care, and the..

The healthcare quality has deteriorated to a point of being hazardous for patients. During a serious illness, the general practitioner expressed frustration about having to travel a brief distance..

Had to escalate my complaint and hint at filing an official grievance before the medical office would finally schedule me for a consultation with a physician

I've been stuck on hold for an entire hour, and despite starting at position 20, I've only inched forward to position 17. It's completely baffling how these employees can justify their salaries when..

Just had my inaugural appointment at this medical practice since relocating. I submitted an online consultation at 09:49, and remarkably, the physician rang me back by 10:01, swiftly developing a..

I'm on the verge of tears of joy! The incredible compassion displayed by everyone here, from the front desk staff to the medical professionals, is remarkable. They're consistently responsive, always..

I've just wasted half an hour trying to reach a representative. When I finally got through, I was informed that the next available smear test is in January, and they suggested I contact the Access..

The healthcare professionals at Elms Medical are absolutely exceptional. Their care and attention are outstanding. I'm incredibly thankful for the incredible doctors and nurses who provide such..

Front desk employees completely incompetent, merely lounging behind the counter with an arrogant, unhelpful attitude, particularly that staff member named Liam who was exceptionally rude and..