St Mary Street Surgery
Anonymouse 4 months ago
Bad
Appointment
BadReception
BadCleanliness
GreatCare
BadRespect
BadSeen On Time
Badtowards patients
It is always very difficult to get an appointment at this GP surgery. The receptionist asked me to call back for five weeks. When I explained that I had received a letter from the NHS asking me to arrange this screening as soon as possible, she still told me that she could only see appointments up to two weeks ahead on the system and that there were no appointments available in that period. She asked me to call again the following week. I then asked what I should do since I had already received reminder letters from the NHS. I asked whether I should inform the NHS that my GP did not have any appointments available for five weeks, and even asked if I should consider registering with a new GP. She replied that it was “up to me” and again told me to try calling next week. About 10 minutes later she called me back and said that a patient had just cancelled their appointment and she could give it to me. However, the appointment she offered was one month from the day I called. This left me very confused. If the receptionist could only see appointments up to two weeks ahead on the system, how was there suddenly a cancelled appointment available one month ahead? I would like clarification on how the appointment system works, as this experience was very frustrating, especially given that I was trying to arrange an NHS-requested screening.
I strongly endorse St Mary's Street Surgery. The reception staff have consistently demonstrated helpfulness and expertise, even during hectic periods. The physicians I've encountered are thoroughly..
St Mary Street Surgery
Alice H.
Exceptional medical practice. They've been incredibly supportive throughout various health challenges I've faced, even some more serious conditions. The staff have also been particularly..
St Mary Street Surgery
Christine P.
Got my sixth coronavirus vaccination at this location. The process was incredibly smooth and well-organized. Plenty of parking available right across the street.
St Mary Street Surgery
L R.
Every time I've been here, I've felt genuinely heard and valued. The front desk staff consistently demonstrate warmth and professionalism. The online triage system is a personal favorite, allowing..
St Mary Street Surgery
Rob H.
My healthcare provider downplayed my condition, casually suggesting vitamin deficiencies and dietary changes when I actually had acute myeloid leukemia. I only learned the serious truth when the..
St Mary Street Surgery
carina c.
I am incredibly grateful for this exceptional surgical experience, and I cannot express enough appreciation for the remarkable care they have consistently provided me throughout the past several..
St Mary Street Surgery
Susie D.
The front desk staff consistently demonstrate exceptional customer service, and my physician is truly outstanding. She attentively listens, comprehends my concerns, and swiftly moves forward with..
St Mary Street Surgery
John J.
During these difficult circumstances, my family and I have consistently found the medical professionals to be absolutely exceptional. I cannot express enough admiration and gratitude for this..
St Mary Street Surgery
Eric H.
The Doctors at St Mary Street Surgery are quite competent. Similar to many NHS practices, St Mary's Street Surgery is staffed with discourteous and inefficient administrative personnel. The..
St Mary Street Surgery
Ann B.
This platform claims to offer guidance and support, but falls short of creating a trustworthy environment. Their customer service is subpar and lacks genuine commitment. There's a noticeable absence..
St Mary Street Surgery
Kathryn T.
Should have a zero-star rating option! I sent a complaint about my appalling experience and received a dismissive text response, followed by complete silence. Absolutely unacceptable treatment. I'm..
St Mary Street Surgery
Carron C.
This medical facility is truly exceptional! It reminds me of how doctor's offices used to operate two decades ago. The personnel are courteous, supportive, and streamlined, and I've consistently..
St Mary Street Surgery
Paul C.
I'm genuinely perplexed by the negative feedback some have shared. Throughout my experience, the physicians at this medical center have consistently provided exceptional care. Scheduling has always..
St Mary Street Surgery
L L.
Getting an appointment scheduled is quite the challenge when you're looking at a four-week waiting period for something not yet confirmed. And that's assuming you've got the patience to spend hours..
St Mary Street Surgery
Andrea L.
The front desk is naturally hectic but welcoming. I've gotten quick responses to my digital booking and consultation inquiries, and they've been extremely helpful. I'd especially like to highlight..
St Mary Street Surgery
Brian J.
Visited to investigate the reasons behind my persistent fatigue and dizzy spells. The staff were incredibly supportive and provided valuable assistance.
St Mary Street Surgery
Mr R A Nichols
Awful practice, I've rarely seen the same doctor twice. I've been told to take vitamins, exercise for osteoporosis, my back, restless leg syndrome has been completely ignored. I have liver cirrhosis..
St Mary Street Surgery
Samuel L.
Unhelpful and unprofessional employees
St Mary Street Surgery
Freda W.
To be honest, I found the e-consultation response disappointing and am extremely hesitant to utilize their services in the future.
St Mary Street Surgery
Sophie S.
If you have any concern for your well-being, I strongly advise against choosing this medical practice. They demonstrate complete indifference to patient health and individual medical concerns...
St Mary Street Surgery
Maxine F.