Market Street Health Group
Abida A. one year ago • From Google
Bad
Tracey's hostile reception turned my appointment nightmare
I experienced a deeply distressing encounter at the reception, primarily due to an employee named Tracey. After struggling to arrive at my appointment on time and sustaining an injury from rushing, I found myself waiting in a queue for 15 minutes. Despite only two people being ahead of me, Tracey stood by the printer, leisurely collecting pages while the line grew longer. When my turn finally came, she abruptly informed me I couldn't be seen because I was 15 minutes late, displaying a cold demeanor and avoiding eye contact. When I politely explained that I had been waiting in line the entire time, she dismissively claimed it wasn't her problem and that I should have anticipated queuing time. Her response was hostile, loud, and completely unwilling to listen. I insisted on seeing the practice manager, at which point Tracey disappeared for five minutes before returning to instruct me to sit down and wait. She then publicly shouted at me to move, causing embarrassment as other patients observed the interaction. I felt humiliated and moved to avoid further confrontation. After another 15 minutes with no manager appearing, I felt utterly disregarded and was in pain from my earlier injury. Surprisingly, I was eventually called for my appointment, and I immediately burst into tears upon entering. The health practitioner contacted the practice manager, Sharon, who revealed that Tracey had not even attempted to reach her during those five minutes and promised to address the situation. While Sharon's apology was appreciated, I felt Tracey should have personally apologized for her unprofessional treatment. I'm aware that others have experienced similar issues with her and another receptionist. This culture of rudeness and poor attitude at the reception absolutely must change.
Compassionate physician, but the administrative staff's workflow and organization are consistently problematic, leading to significant frustration on multiple instances.
Market Street Health Group
Omer B.
Spent a full hour on hold just to schedule a simple appointment.
Market Street Health Group
vinar v.
Enjoyed my interaction. Appreciate the service.
Market Street Health Group
The R.
The healthcare provider diagnosed my chickenpox entirely through a remote consultation, without any direct or virtual examination. My interaction was limited to a conversation with a nurse who..
Market Street Health Group
Rubana R.
Absolute bottom-tier medical practice in the country. My usual physician is kind and competent, with impressive professional skills. However, their administrative operations are incredibly subpar...
Market Street Health Group
Daniel L.
I brought my wife and daughter to the clinic, arriving a few minutes ahead of schedule. Despite waiting patiently in line, the staff at the reception were engaged in conversation. When it was..
Market Street Health Group
Cockney C.
The employees at this Practice are incredibly supportive and diligent. Numerous times, I've waited in line and witnessed patients rudely yelling and using offensive language towards staff without..
Market Street Health Group
Zubeda H.
Although scheduling an appointment proved challenging, I'm giving a perfect rating to Dhiren Dayal (Clinical Pharmacist), who demonstrates exceptional professionalism, expertise, and a genuine..
Market Street Health Group
Natasha D.
Their customer service is subpar; after scheduling an appointment, you're left waiting a full 48 hours before a physician even attempts to reach out 😢 truly disappointing
Market Street Health Group
Joey S.
This medical practice is absolutely terrible. Despite arriving well ahead of my scheduled time, I ended up cooling my heels for nearly an hour before finally being called in 😡😡😡😡
Market Street Health Group
samil u.
The front desk staff seem more likely to spread germs than help you recover. Their lack of basic hygiene and apparent disregard for health protocols could potentially worsen your medical condition..
Market Street Health Group
Jade J.
This medical practice is truly exceptional, and I've consistently had positive interactions every single time. Any questions or concerns I've raised have been handled promptly and professionally by..
Market Street Health Group
Ray V.
I was incredibly frustrated when my general practitioner sent me a message at 5:53 PM on December 29th to follow up with a clinician regarding my MRI, only to find that the surgery's phone line was..
Market Street Health Group
ibradul i.
Scheduling an appointment here is a nightmare. I've been living in this area for three years, and the service hasn't improved one bit.
Market Street Health Group
Bosnia E.
During my recent medical visits, I wanted to highlight a few positive experiences. The receptionist, who I think is named Tracy, was exceptionally professional and courteous. She provided clear..
Market Street Health Group
Mohit V.
Extremely discourteous front desk personnel
Market Street Health Group
Aysha R.
I'd rate this GP zero stars if I could - the 1-star rating doesn't even capture how bad they are!!! The reception staff are absolutely TERRIBLE and completely disrespectful. Tracy and Genevieve..
Market Street Health Group
Elisha E.
Absolutely terrible service. The staff were incredibly unwelcoming and disrespectful. Complete waste of time and completely unprofessional.
Market Street Health Group
Nicholas O.
I am thoroughly impressed by the exceptional staff at this medical practice. The nursing team, particularly the HCA Shemona, have demonstrated remarkable compassion and support. The reception staff,..
Market Street Health Group
Kiell S.
This medical practice is so abysmal that I wish I could rate it even lower than zero. If any establishment in East Ham deserves demolition and redevelopment into residential units, it's this utterly..
Market Street Health Group
J B.