South Hylton Medical Centre

I would rate this experience extremely poorly. My child has been unwell for several days. They woke in the early morning in severe distress with abdominal pain. I attended the practice at opening..

This surgery has declined since a particular doctor's departure and the reception team could benefit from bringing back certain staff members.

I called and was second in the queue. I observed two staff members entering the surgery at 7:50am. I then watched the shutters being opened while I was still waiting on the line at 8:02am. When..

I arranged an appointment through the online system and was able to attend my visit the following day without delay.

Waited a considerable time in the queue. The length of the wait was quite disappointing.

The practice frequently has restricted availability for appointments, including those with nursing staff. There is room for improvement in how scheduling is managed.

This practice was previously excellent, but has noticeably declined over the last year or so. The reception team appears to be a significant weakness for the organisation. Even when calling early in..

A few years ago the service was excellent, but over the past couple of years it has deteriorated significantly. My family and I ended up relocating, partly because we felt the standard of care had..

Absolutely disappointing, there seems little point in the practice being open when appointments are virtually impossible to obtain. No wonder the NHS is under such strain.

The phone lines are difficult to reach when attempting to schedule an appointment, and availability seems limited. The treatments provided have not been effective for my needs, and I experienced an..

It's surprising to see how many negative ratings this practice has received, as I've never experienced any issues during my frequent visits. The reception team has consistently been welcoming, and..

I have attempted to contact the surgery multiple times this morning and experienced several disconnections during my calls. The reception staff did not appear particularly helpful, and I felt the..

The reception team displayed poor manners. I was also disappointed with one of the clinicians, who suggested I search for information online rather than providing guidance. Overall, a disappointing..

The medical practice's approach is disappointing. I have made several requests to avoid seeing a particular clinician, yet I continue to receive appointments with them regardless. Reaching the..

Attempted to contact the surgery by telephone but was unable to reach anyone.

The practice appears reluctant to engage with patients who are unwell.

This practice was once highly regarded. Following the alignment with the local GP alliance, there has been a noticeable decline in service quality. Some of the nursing staff demonstrate competence..

I would give the lowest possible rating if the system allowed it, and would recommend avoiding this practice. The availability of appointments is extremely limited, and the booking system is highly..

Extremely frustrating experience with appointment availability. The booking system is very difficult to navigate, and even when encouraged to schedule a visit, securing a slot proves nearly..

I would give them the lowest possible rating if I could.