The Willows Medical Practice
LC
Lauren C. 2 years ago • From Google
Bad
I would not recommend this practice. One star is insufficient to express my dissatisfaction. When attempting to book appointments by phone, callers are consistently redirected away from the practice. Upon contacting the referred service, patients are informed their concerns fall under general practice responsibility, resulting in being passed back and forth repeatedly. This pattern has occurred on several occasions. I was not permitted to attend an in-person appointment for a routine postpartum check at eight weeks, with staff citing procedural reasons. I have since learned this explanation did not align with actual practice policy. Additionally, when my young child became unwell at eleven weeks, I attempted to arrange a doctor's appointment. The receptionist directed me to contact my health visitor instead. Upon doing so, the health visitor confirmed the matter required general practice assessment. When I called back, staff again declined to offer a face-to-face consultation and requested I complete an online questionnaire. After submitting this form with accompanying images, two medications were prescribed to be taken on an empty stomach. One of these medications is not recommended to be taken without food and should not be administered to infants under a certain age. After I raised concerns about this prescription upon being informed of the recommendation, I requested to see a doctor in person. This request was refused, and when I questioned the medication choice, I was told it was appropriate and advised against using an alternative remedy. Four days later, my child experienced severe abdominal pain and digestive distress and was extremely distressed. Emergency department staff advised that the antibiotic was unsuitable and the other medication should not have been given due to the child's age and the instruction to take it without food. Both were discontinued. After another two days without improvement and continued discomfort, a second emergency department visit was necessary.
Phoenix C.