Church Lane Surgery (Braintree)

Don't be discouraged by the negative reviews about this medical practice. People are more likely to share bad experiences than good ones. I had a persistent health concern that I hesitated to bring..

I was initially apprehensive about switching medical practices after relocating and hearing some negative feedback about Church Lane. However, I'm thrilled to say this has been an incredible..

Forget about trying to reach out to medical professionals through conventional channels - you'll hit nothing but roadblocks. There's a fresh approach they want you to engage with, and it's nothing..

I've spent a week attempting to contact them daily without success. My sole aim is to renew my inhaler prescription, but the app blocks me, demanding I consult a clinician for a health review. They..

The telephone answering service was utterly appalling - I was left on hold for a staggering hour and a half starting at 8am before someone at reception finally picked up, and when they did, they..

I've been desperately seeking assistance since my mother's passing two years ago, but this medical practice shows zero compassion beyond their own financial interests. The entire staff demonstrates..

Initially, I was somewhat apprehensive because of the critical comments and other medical practices' criticisms, but I must emphasize my complete satisfaction with the Church Lane staff. They..

Complete disaster, most incompetent medical practice in the entire country STAY AWAY! Despite being first in line, I've been stuck on hold for over 40 minutes, and when someone finally picked up,..

I've encountered the most abysmal GP practice imaginable, and today was the final straw. My 6-year-old is seriously unwell. Due to a road accident and subsequent closure, we arrived slightly late..

Absolutely terrible customer service and communication. The information about appointments is completely inconsistent. The administrative staff shows zero empathy towards patients and deliberately..

I'm utterly frustrated with this medical practice's communication. Yesterday, I left a voicemail for my partner about test results and asked her to call back. When she did, a receptionist insisted..

Zero stars would be a more accurate rating if possible. Absolutely the most terrible surgical experience imaginable. The staff's rudeness is beyond comprehension. I've since switched to a different..

Whenever I require assistance, their service consistently meets my expectations. The personnel are welcoming and supportive. Prescription handling is smooth and hassle-free. Their recently launched..

Over the past month, I've been struggling to schedule my son's follow-up vaccination, which should be done a week after the previous one. Calling their line redirects me to their website, with..

Absolutely terrible customer service. Attempted to schedule a slot, but all available times vanished by 8:15 AM. I've been on hold with their office for more than a quarter of an hour. They've sent..

Absolutely worthless service. They promised to email a referral link but never followed through. Months ago, they claimed they'd contact me within a month, which never happened. When I followed up,..

Exceptional customer care and delightful employees - they've consistently been reliable and haven't given me any cause for complaint.

Getting an appointment is impossible, and their phone lines are always jammed. They're cutting off critical medications for patients who desperately require them, and the problems just continue to..

After relocating to this neighborhood, we were looking to find a local doctor's practice. The front desk staff was incredibly supportive, walking us through each step of the registration process..

Frankly, this product barely merits a single star rating. The customer support is completely useless, consistently brushing off my assistance requests. I experienced multiple call disconnections..