EC

Eva C. 2 years ago • From Google

Rating

Great

Transformed service makes patient happy at last

I've been a patient at this medical practice for more than four years. To be frank, I was on the verge of switching providers due to their subpar customer service. Phone wait times to reach reception were excessively long, and the staff who eventually answered were discourteous. But everything changed when they implemented their new digital system - now booking an appointment is incredibly straightforward. I can easily upload relevant images and complete forms online, and someone contacts me back within the same day. When it involves my infant, their response is even more prompt. I'm genuinely impressed by the improvements they've made to enhance patient experience.

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