Clayhall Clinic
ZB
Zowie B. 10 years ago • From Google
Bad
The medical staff at this facility are the most discourteous NHS personnel I've ever encountered. First, the RECEPTIONISTS: Booking an appointment is nearly impossible, and when you finally do, they're reluctant to offer anything sooner than three weeks. Upon arrival, you're met with eye-rolling and unhelpful attitudes. The bald receptionist should be terminated, as she clearly brings personal frustrations to work and takes them out on patients. The NURSE: Having been informed of staff changes, I can only speak about the previous nurse who left me traumatized. She failed to properly conduct a smear test and then blamed me for her incompetence. She called in a female doctor who also criticized me, leaving me in tears. Their behavior was absolutely appalling. As the supposed asthma nurse, she provided dangerously incorrect medication advice. She should be struck off and prevented from practicing, as she poses a significant risk to patients. DOCTORS! The masterminds behind this subpar operation, consistently refused to prescribe appropriate medication for my rare skin condition, citing cost. They insisted on cheaper alternatives that caused severe reactions. When I reported this to the female doctor, she blamed me! How is that possible? Specialized consultants exist to provide correct treatment and medication based on proper training. I experienced significant breast changes that warranted caution but was dismissively told it was nothing - at over 30, this advice seemed completely inappropriate, especially when women are constantly advised to be breast-aware. Only after persistent advocacy with another doctor, accompanied by my mother, was I thoroughly examined and taken seriously. I cannot emphasize enough: avoid this practice at all costs. If you're currently registered here, leave immediately. This clinic should be shut down, with its entire staff facing unemployment. I'm grateful daily that I've departed, as every interaction was extremely unpleasant. The only limitation preventing a more detailed account is the character restriction. My new practice is exceptional - sometimes feeling more like a private clinic with their professionalism and service. NHS doctors can indeed provide respectful care, just not at Dr Theymozi's Clayhall Clinic.
Saskia O.