Brocklebank Group Practice
Hayley F. one year ago • From Google
Poor
Triage chaos at 7am on monday
The appointment scheduling process at this surgery is absolutely atrocious! I completed a triage form early Monday morning and called for an update at midday, only to be told by the receptionist that 'they have no information as they aren't medical professionals'. After speaking with another staff member who was equally clueless and not part of the booking team, I finally spoke with reception manager Patricia. I explained I simply wanted to know the status of my request to determine whether to use 111 or A&E services. She informed me a doctor had marked my case as urgent, requiring attention within 3 days, but she couldn't book the appointment herself as she wasn't in the booking team! When I asked if I would hear back today, she said I should expect contact by Thursday! How is this remotely acceptable!! After expressing my frustration and ending the call, I immediately received an appointment offer for Wednesday morning! If not for the exceptional doctors, I would absolutely abandon this surgery and its completely inefficient reception/admin/booking/e-consult team (who seem uncertain of their own roles these days)
I had a scheduled telehealth consultation at 4pm, but while waiting on a work call, the doctor was already late and called at 4:10pm. I caught a glimpse of my phone ringing for roughly 7 seconds,..
Brocklebank Group Practice
Bernard M.
Henry provided a solid and informative consultation regarding medication concerns. He engaged in a clear, constructive dialogue and offered valuable guidance.
Brocklebank Group Practice
diane h.
Satisfied with the product or service.
Brocklebank Group Practice
Angela N.
What a fantastic and helpful service!
Brocklebank Group Practice
Steve C.
I must emphasize how consistently outstanding the customer service has been. In particular, there's this fantastic staff member (I believe his name is Ryan) who personally calls to walk through..
Brocklebank Group Practice
Robert c.
Consistently unhelpful with a confrontational and unwelcoming customer service team
Brocklebank Group Practice
Michaela S.
Excellent medical procedure, scheduling was always smooth and hassle-free.
Brocklebank Group Practice
polina e.
Dr. Jamil truly impressed me with her compassionate approach and medical expertise. She attentively heard my concerns, offered clear explanations, and helped me understand my health situation..
Brocklebank Group Practice
Sarah W.
Superb service! Fortunately, I don't often require medical attention, but the econsult platform is truly revolutionary. While the AI interface feels slightly awkward (a technical limitation rather..
Brocklebank Group Practice
Amela Z.
I recently accompanied my mother to the medical practice and was delighted by the warm welcome from the receptionist, Miss Gurvinder Kaur. Recalling her compassionate approach when drawing my mum's..
Brocklebank Group Practice
Caramel T.
My consultation with Dr Jamil was outstanding. She meticulously walked me through the details of the procedure and demonstrated the device to be implanted. Dr Jamil was incredibly attentive and..
Brocklebank Group Practice
Alexander C.
The National Health Service has deteriorated significantly, resembling a system in complete disarray. You're far more likely to receive a response to this comment than to successfully schedule a..
Brocklebank Group Practice
Ramune S.
The front desk staff displayed an extremely unwelcoming demeanor, giving the clear impression that they were completely disinterested in being at their workplace.
Brocklebank Group Practice
Penny R.
A top-notch, attentive, and helpful medical practice that truly prioritizes patient care and communication.
Brocklebank Group Practice
Eddie D.
I contacted the reception desk on Thursday, April 1st at 2 PM and was assured I'd get a return call by 6:30 PM that evening. It's now Tuesday afternoon, and I'm still waiting - what a complete..
Brocklebank Group Practice
Joanna H.
Dr. Jamil provided exceptional attention during my visit. She was thorough in addressing my inquiries and made me feel completely at ease throughout the appointment.
Brocklebank Group Practice
Maxamed X.
I've been registered with this GP since 2023 and attempting to renew my private hire taxi license. TfL requested a medical form, but the doctor's office claims they don't have my medical records. I..
Brocklebank Group Practice
Dane M.
A solid choice for everyday use.
Brocklebank Group Practice
Nansi J.
Dr. Jamil was incredibly reassuring during my minor medical procedure. My nerves were running high, but she expertly guided me through each step, skillfully distracting me and ensuring the process..
Brocklebank Group Practice
Tanya T.
The nursing team, administrative personnel, and support staff are incredibly accommodating and supportive throughout my entire experience.
Brocklebank Group Practice
K F.