Brocklebank Group Practice
Hayley F. one year ago • From Google
Poor
Triage chaos at 7am on monday
The appointment scheduling process at this surgery is absolutely atrocious! I completed a triage form early Monday morning and called for an update at midday, only to be told by the receptionist that 'they have no information as they aren't medical professionals'. After speaking with another staff member who was equally clueless and not part of the booking team, I finally spoke with reception manager Patricia. I explained I simply wanted to know the status of my request to determine whether to use 111 or A&E services. She informed me a doctor had marked my case as urgent, requiring attention within 3 days, but she couldn't book the appointment herself as she wasn't in the booking team! When I asked if I would hear back today, she said I should expect contact by Thursday! How is this remotely acceptable!! After expressing my frustration and ending the call, I immediately received an appointment offer for Wednesday morning! If not for the exceptional doctors, I would absolutely abandon this surgery and its completely inefficient reception/admin/booking/e-consult team (who seem uncertain of their own roles these days)
I seldom visit medical facilities but encountered an unforeseen incident. The front desk staff were well-coordinated and supportive. Andrea Jones (nurse) is absolutely fantastic! Compassionate,..
Brocklebank Group Practice
T T.
I witnessed a distressing incident where a fellow patient attacked my friend while we were in the waiting area. The on-duty manager was uncooperative when law enforcement arrived and actively..
Brocklebank Group Practice
Jazzy L.
I've been waiting to get registered since October 2nd, and despite calling two weeks ago when a representative assured me it would be resolved, I'm still not registered. When I called back today,..
Brocklebank Group Practice
Joanna H.
Dr. Jamil provided exceptional attention during my visit. She was thorough in addressing my inquiries and made me feel completely at ease throughout the appointment.
Brocklebank Group Practice
Mia C.
The reception staff are straight from a nightmare (with the exception of a friendly young woman). There's an older woman who appears angelic but seems anything but considerate (probably only puts on..
Brocklebank Group Practice
Sarah W.
Superb service! Fortunately, I don't often require medical attention, but the econsult platform is truly revolutionary. While the AI interface feels slightly awkward (a technical limitation rather..
Brocklebank Group Practice
Grizzlumni G.
Gurvinder Kaur demonstrated exceptional skill in drawing blood. Her professional expertise makes her a valuable team member, and I sincerely hope the medical practice recognizes her significant..
Brocklebank Group Practice
Lucinda M.
Extremely quick and streamlined process. I submitted the online consultation and almost instantly got a phone call scheduling an appointment for my son that same day. The physician was comprehensive..
Brocklebank Group Practice
Colin G.
What an absolute joke of a medical facility!! It took half a year just to secure an appointment with someone!! Getting a meeting with the late monarch would've been more straightforward!! And she's..
Brocklebank Group Practice
Alexander C.
The National Health Service has deteriorated significantly, resembling a system in complete disarray. You're far more likely to receive a response to this comment than to successfully schedule a..
Brocklebank Group Practice
Dane M.
A solid choice for everyday use.
Brocklebank Group Practice
Olivia H.
A truly outstanding medical practice. The staff consistently demonstrate remarkable helpfulness, and the entire operation runs with impressive precision. I've needed numerous consultations for my..
Brocklebank Group Practice
diane h.
Satisfied with the product or service.
Brocklebank Group Practice
Penny F.
I'm utterly impressed with my GP practice's exceptional care and dedication. Their approach is characterized by authentic warmth and empathy. When I visited for travel immunizations (at no cost!),..
Brocklebank Group Practice
Michaela S.
Excellent medical procedure, scheduling was always smooth and hassle-free.
Brocklebank Group Practice
A B.
Jenny demonstrated exceptional professionalism and expertise during our interaction. Her compassionate approach and deep understanding quickly alleviated my concerns, and she offered practical,..
Brocklebank Group Practice
Bernard M.
Henry provided a solid and informative consultation regarding medication concerns. He engaged in a clear, constructive dialogue and offered valuable guidance.
Brocklebank Group Practice
Anonymouse
My GP is amazing and has helped me so much over a decade. Always f friendly, good humoured and patient I couldn’t be more grateful for his help. The practice managers on the other hand are not in..
Brocklebank Group Practice
Lisa L.
I've been a patient at Brocklebank for seven years, and throughout this time, I've consistently received compassionate care with prompt service. The econsult system is fantastic; previously, phone..
Brocklebank Group Practice
Carol B.
Completely dreadful. I provide care for an elderly gentleman of 95 years old, and the medical practice is shockingly neglectful. The physicians never visit him, and the front desk staff are mostly..
Brocklebank Group Practice
Tracy K.