Brocklebank Group Practice
Hayley F. one year ago • From Google
Poor
Triage chaos at 7am on monday
The appointment scheduling process at this surgery is absolutely atrocious! I completed a triage form early Monday morning and called for an update at midday, only to be told by the receptionist that 'they have no information as they aren't medical professionals'. After speaking with another staff member who was equally clueless and not part of the booking team, I finally spoke with reception manager Patricia. I explained I simply wanted to know the status of my request to determine whether to use 111 or A&E services. She informed me a doctor had marked my case as urgent, requiring attention within 3 days, but she couldn't book the appointment herself as she wasn't in the booking team! When I asked if I would hear back today, she said I should expect contact by Thursday! How is this remotely acceptable!! After expressing my frustration and ending the call, I immediately received an appointment offer for Wednesday morning! If not for the exceptional doctors, I would absolutely abandon this surgery and its completely inefficient reception/admin/booking/e-consult team (who seem uncertain of their own roles these days)
I'm quite satisfied with my general practitioner and the variety of services they provide. They consistently respond to my family's needs faster than anticipated. Their women's health clinic is an..
Brocklebank Group Practice
Olivia H.
A truly outstanding medical practice. The staff consistently demonstrate remarkable helpfulness, and the entire operation runs with impressive precision. I've needed numerous consultations for my..
Brocklebank Group Practice
Bethany V.
I consulted with Dr. George and I'm truly blown away by her exceptional care. She genuinely listened and connected with me, demonstrating remarkable dedication and going above and beyond in her..
Brocklebank Group Practice
Dane M.
A solid choice for everyday use.
Brocklebank Group Practice
Paul S.
Visiting this practice is truly delightful...Welcoming front desk staff and minimal wait times...All medical professionals demonstrate exceptional care and go above and beyond to help patients, with..
Brocklebank Group Practice
Tanya T.
The nursing team, administrative personnel, and support staff are incredibly accommodating and supportive throughout my entire experience.
Brocklebank Group Practice
Penny F.
I'm utterly impressed with my GP practice's exceptional care and dedication. Their approach is characterized by authentic warmth and empathy. When I visited for travel immunizations (at no cost!),..
Brocklebank Group Practice
Madiha A.
Dr. Jamil provided exceptional care, and I am truly grateful for his help.
Brocklebank Group Practice
Millett M.
Exceptional, warm, and individualized customer care
Brocklebank Group Practice
Angie Y.
Nurse Gurvinder was exceptional during my blood test, demonstrating both professionalism and compassion. I truly appreciate her excellent care and service.
Brocklebank Group Practice
Amela Z.
I recently accompanied my mother to the medical practice and was delighted by the warm welcome from the receptionist, Miss Gurvinder Kaur. Recalling her compassionate approach when drawing my mum's..
Brocklebank Group Practice
Steve C.
I must emphasize how consistently outstanding the customer service has been. In particular, there's this fantastic staff member (I believe his name is Ryan) who personally calls to walk through..
Brocklebank Group Practice
Hayley F.
The appointment scheduling process at this surgery is absolutely atrocious! I completed a triage form early Monday morning and called for an update at midday, only to be told by the receptionist..
Brocklebank Group Practice
Caramel T.
My consultation with Dr Jamil was outstanding. She meticulously walked me through the details of the procedure and demonstrated the device to be implanted. Dr Jamil was incredibly attentive and..
Brocklebank Group Practice
Colin G.
What an absolute joke of a medical facility!! It took half a year just to secure an appointment with someone!! Getting a meeting with the late monarch would've been more straightforward!! And she's..
Brocklebank Group Practice
David H.
Swift and welcoming foot care consultation
Brocklebank Group Practice
diane h.
Satisfied with the product or service.
Brocklebank Group Practice
Juan I.
Securing an appointment has become increasingly challenging. Attempting to book online is futile, with the virtual assistant proving completely unhelpful and invariably directing you to contact a..
Brocklebank Group Practice
R C.
I arranged a consultation through econsult with Dr. Beugelink, who had previously reached out to help me with my medical concerns and coordinate with other services. The receptionist confirmed my..
Brocklebank Group Practice
Michaela S.
Excellent medical procedure, scheduling was always smooth and hassle-free.
Brocklebank Group Practice
Sarah J.