AA

Ah-mal A. one year ago • From Google

Rating

Bad

Triage system failed to take chest pain seriously

I felt let down by the triage process at this practice. My mother attended several weeks ago with chest discomfort and was assessed by a clinician who did not take her concerns seriously. She was subsequently admitted to hospital where a serious condition was identified, which could have been managed more effectively if diagnosed earlier during her initial visit. I believe the assessment process failed to recognise the severity of her symptoms, and I am disappointed by what I perceive as insufficient care and attention from this practice, particularly given how significant her health situation became.

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