Filey Surgery

I have resided in several different areas throughout my life, and based on my experience, I would say this practice falls short compared to others I have attended previously.

Absolutely brilliant service. We were staying at my parents' place when my young baby became unwell. From making the initial call to being seen by a healthcare professional was fantastic. They..

I recently contacted the surgery by telephone and found the receptionist's manner to be dismissive and unhelpful. I was concerned that had I been an older person without access to transport or..

Appointments felt unproductive with lengthy gaps between visits, and there was minimal engagement regarding my care plan. Some front desk staff interactions were disappointing and discourteous...

Attended an appointment for a routine vaccination along with a family member and found the entire experience to be excellent from beginning to end, with clear organisation throughout. Upon arrival,..

The entire team demonstrated friendliness and a helpful approach throughout my visit.

The care provided has been disappointing. The triage system results in a message stating they will contact you when an appointment becomes available. I have been waiting for two months for a..

Outstanding medical practice with welcoming and supportive staff- much appreciated

If you fail to answer a callback from the practice, you'll need to return to the online system and complete an extensive form to begin the process anew. This is frustrating!

I arranged an appointment through the online system as instructed by reception staff, only to be informed that no slots were available and I would need to wait for an opening. Given the urgency and..

Attended an appointment with a nurse today. I was asked to arrive thirty minutes early and was instructed to lie on a bed during this time by a courteous receptionist. After waiting approximately..

While visiting family in the area, I was able to receive an appointment for a mouth infection. The service provided was excellent and the staff were very friendly and welcoming.

I'm truly appreciative of having access to local healthcare services. The practice offers both in-person consultations when necessary and phone appointments for suitable situations. The front desk..

I'm on the waiting list to see a GP but I'm uncertain about how long the wait will be before I can secure an appointment.

Absolutely ridiculous!! I brought my newborn daughter in as I was worried about her health as she was struggling to breathe through her nose and the healthcare professional who saw us had a cough..

I'm not one to complain, and while I believe the healthcare system is struggling to serve people adequately, this practice has been particularly disappointing. As a patient managing a significant..

The reception staff experience was quite disappointing and unpleasant. The team seemed to have a notably poor attitude throughout.

I was visiting the area on holiday and attended the surgery at 8 in the morning. Despite arriving early, I was seen later that same day at 3 o'clock. The appointment was efficient, with a diagnosis..

I attended an appointment seeking support for my mental wellbeing. The response I received suggested that my concerns might not be as significant as I felt, given that I had sought help. I was..

I have been managing some mental health concerns for quite some time, which have recently been compounded by a physical health issue. A healthcare professional at the practice suggested that..