The Grove Medical Group

I have found the appointment system extremely difficult to navigate, and accessing treatment when needed has been particularly challenging. I experience significant mobility issues that make basic..

I registered myself and my two children with this practice. Whenever I book an appointment through their website, I seem to see a different clinician each time, and I haven't had continuity of care..

I had an appointment with a clinician at the practice. What a good doctor, providing excellent service and demonstrating considerable knowledge. The clinician was very friendly, went through my..

I'm disappointed with the service at this practice. When I called at opening time to request a same-day appointment for my child, I was informed that no slots were available. When I asked about the..

I have been a patient at this practice for over 30 years and have always found it straightforward to arrange appointments until now. I contacted the surgery today regarding a respiratory infection..

I consider this Practice to be well-organised, welcoming, responsive and compassionate. I would strongly suggest it to others.

I attended an appointment with a clinician as my usual healthcare provider had no available slots. I had booked the visit because I have been struggling with my mental health and finding it..

Excellent provision of care to those who use the practice

I called this morning and waited in a queue for over 15 minutes. When I finally reached the front, the call was disconnected. I immediately called back and found myself queued again with several..

This practice was once excellent with outstanding service, but the experience has changed considerably. Some of the reception team members can come across as curt and unhelpful, with various issues..

This medical practice is brilliant with both the clinical staff and administrative team being extremely helpful and patient. During a recent visit, I observed a receptionist at the desk assisting a..

It's difficult to secure an appointment as the practice appears to be quite busy. The team members are pleasant and helpful.

I have never experienced a better GP practice. Appointments are consistently available and every clinician I have seen has been excellent.

I expressed my preference not to use the website to the receptionist, and she kindly went through the questions with me over the phone instead. I was informed that a clinician would review the..

The customer service team member was unfortunately rude and unhelpful.

I would suggest being cautious about registering here due to the high demand, which results in extended waiting periods for appointments. Additionally, you may find that your consultations are..

The practice is extremely problematic for those working unsociable hours, as the appointment booking system operates only during limited times that coincide with when many shift workers are..

I have consistently found this medical practice to be excellent and would gladly recommend it to others. My family has been registered here for more than a decade, and throughout this time the..

This surgery is extremely disappointing. I have made two formal complaints to the practice, and their response was that I should try to see the same clinician at each appointment so they can..

Extended wait times were experienced, and securing appointments proved challenging. The facility lacks on-site parking availability.