Lister House Surgery
RP
Rafael P. 5 years ago • From Google
Poor
This medical practice used to be exceptional during Dr Trepess's era, consistently earning a 5-star rating even in their previous location. However, since the management change, the quality has dramatically declined. Their triage system involving call-backs is incredibly frustrating - patients can spend hours waiting for a return call, which could be critical for those needing urgent medical attention. The practice no longer offers continuity of care, with patients constantly seeing different doctors and losing the benefit of a consistent medical relationship. The reception staff frequently come across as dismissive and unhelpful, making patients feel like an unwelcome interruption. While the actual medical professionals (doctors and nurses) remain competent, the overall experience is significantly compromised by the inefficient appointment process and poor customer service. If they were to improve their scheduling system, I'd rate them 3 stars, and with better receptionist training, they could potentially reach 4 stars.
Gailyn O.