IS

Imogen S. 9 months ago • From Google

Rating

Bad

Triage System Turning Nightmare into Painful Ordeal

This surgery used to be absolutely phenomenal, genuinely the top-tier medical practice. Then they implemented the triage system. Now it's completely terrible and fundamentally hazardous. I've been attempting to obtain pain medication for 2 months now. Every single time I call, there are zero available appointments. I'm advised to do an e-consult, which I refuse due to potential data privacy risks. Suggested to arrive in person at 8.00am...which is completely impossible for me because of work commitments and lack of transportation. Advised to go to A&E...who are already experiencing overwhelming pressures and don't need me arriving just to secure pain medication (which should be part of the doctors' standard responsibilities). They absolutely must reconsider and eliminate this triage system. It's detrimental not just for patients, but also creates significant additional stress for receptionists who shouldn't be burdened with completing triage forms via phone/in-person. Please eliminate this triage system before a serious incident occurs. However, I must emphasize a positive note. The front of house staff and doctors are ALWAYS cheerful, compassionate, helpful, understanding, and respectful. This review isn't about them because they are exceptional, but solely focused on the triage system causing widespread problems.

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