MK

Mandeep K. 2 years ago • From Google

Rating

Poor

Triage troubles at local gp practice

This medical center used to be fantastic, but two major issues have emerged: 1 - Infants younger than three months are still subjected to a triage system that leaves parents in uncertainty, potentially waiting hours before knowing if they'll secure an appointment. It's absolutely unacceptable! 2 The reception team at The NAP (KL location) remains excellent; however, their affiliated Long Meadow branch has staff who are discourteous and unhelpful. To make matters worse, they've now combined their call handling, compounding the problem.

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