Tulasi Medical Centre (Ripple Road)
AC
Aslınur C. 2 years ago • From Google
Bad
Since 1997, I've been a patient at this medical center, and it's been a downhill journey ever since Dr. Moghal's departure. The NHS claims to enforce a zero-tolerance policy against abuse, but the staff's behavior tells a different story. The receptionists, our first point of contact, greet patients with unwashed, scowling faces behind smudged windows. Booking an appointment is an ordeal. Whether you're standing at the door or calling from 8:00 AM, you're left waiting for hours. Excuses abound - either you're redirected to Dagenham surgery or told there are no slots available. I decided to test their phone system by sitting inside and calling. For 35 minutes, I watched them ignore the ringing phone, sipping their beverages nonchalantly. When I finally approached the desk, I was curtly told to call again tomorrow as they were fully booked. The staff's rudeness is appalling; they seem clueless about their duties and act as if working in a GP surgery automatically qualifies them to handle NHS responsibilities. As for the doctors, they're no better. A true physician doesn't simply read from a book and prescribe accordingly. They never examine patients properly or show genuine concern. This surgery desperately needs to be shut down; it's deteriorating rapidly. They've made dangerous mistakes, like prescribing incorrect medication for my son and me. Thankfully, I double-checked, but what if I hadn't? The quality of healthcare at Tulare Medical Centre is abysmal, and I intend to escalate this issue and continue complaining until action is taken. It's frustrating to see a different doctor each visit, forcing me to repeat my entire medical history every time. This constant starting from scratch, coupled with their lack of knowledge, is unacceptable. This surgery deserves nothing but thumbs down.
Roz B.