WD

Wayne D. 5 years ago • From Google

Rating

Bad

Turned away after 40 years of loyalty

I've been a patient at this surgery for over four decades, experiencing both excellent and subpar service throughout the years. My frustration peaked today regarding my appointment - or more accurately, the lack of one. I was requested to return for additional tests following Monday's appointment, where I was ironically seen more than 20 minutes behind schedule. Due to several unavoidable delays completely outside my control - including significant roadblocks caused by a motorcycle accident and emergency personnel on site - I arrived 10 minutes late. Despite thoroughly explaining these circumstances, I was categorically denied seeing the doctor, with rescheduling being my sole option. While I consider myself generally agreeable, being treated with such contempt was unnecessarily distressing and truly disheartening, medical metaphor intended. I understand healthcare services can be overwhelmed, but a modicum of flexibility and understanding would be appreciated. Complaint concluded.

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