Newbridge Surgery
Wayne D. 5 years ago • From Google
Bad
Turned away after 40 years of loyalty
I've been a patient at this surgery for over four decades, experiencing both excellent and subpar service throughout the years. My frustration peaked today regarding my appointment - or more accurately, the lack of one. I was requested to return for additional tests following Monday's appointment, where I was ironically seen more than 20 minutes behind schedule. Due to several unavoidable delays completely outside my control - including significant roadblocks caused by a motorcycle accident and emergency personnel on site - I arrived 10 minutes late. Despite thoroughly explaining these circumstances, I was categorically denied seeing the doctor, with rescheduling being my sole option. While I consider myself generally agreeable, being treated with such contempt was unnecessarily distressing and truly disheartening, medical metaphor intended. I understand healthcare services can be overwhelmed, but a modicum of flexibility and understanding would be appreciated. Complaint concluded.
I've been receiving care at Newbridge surgery my entire life, and it's absolutely exceptional. Managing a chronic health condition, I've found their approach incredibly supportive and..
Newbridge Surgery
Carlian C.
The staff here are incredibly welcoming and personable, making for a delightful customer experience.
Newbridge Surgery
John Blagrove
Filled in on-line forms at 15.30, was telephoned at 16.15 and offered an appointment at 17.30, which I took. Problem identified, medicine prescribed and emailed instantly to adjacent pharmacy from..
Newbridge Surgery
P_Addler P.
Thrilled with the female-led medical practice here. It's incredibly convenient, situated right near bus routes and with plenty of street parking available. The all-women doctor team is a fantastic..
Newbridge Surgery
Clive H.
I am absolutely delighted with the exceptional service and level of care provided. The staff clearly put in tremendous effort, and the newly designed website is user-friendly and intuitive. I..
Newbridge Surgery
Pip 2.
I feel compelled to share my deep appreciation for this medical practice that has been my healthcare provider for a decade. Recently, when my friend shared her distressing encounter with her general..
Newbridge Surgery
Leo F.
If you're struggling with mental health challenges, steer clear of Newbridge surgery. Their approach is utterly dismissive - they'll simply funnel you into a bureaucratic system, and when that..
Newbridge Surgery
Sasarman M.
Top-Notch Surgical Care in Bath
Newbridge Surgery
Rebecca S.
The personnel here are incredibly supportive and attentive, putting in tremendous effort to navigate these difficult circumstances while maintaining top-quality patient service. My sincere..
Newbridge Surgery
V C.
What an exceptional medical practice! Their approach to patient care is refreshingly professional - they conduct detailed medical histories without talking down to patients. It's truly a relief to..
Newbridge Surgery
Helen M.
As a new patient forced to switch GP surgeries due to my previous practice closing, I was understandably nervous about the transition. Despite the ongoing challenges of the Covid pandemic, I'm..
Newbridge Surgery
InhumanEnglishman666 I.
It seems like something has shifted with their operation, whether it's a system update or new staff, but I've noticed the phone support team is now much more responsive compared to before.
Newbridge Surgery
Daniel M.
Appointment scheduling with a general practitioner is currently unacceptable, with wait periods stretching close to four weeks as of March 2024.
Newbridge Surgery
simon c.
If you struggle with mental health, steer clear of this practice at all costs. The general practitioners are dismissive and discourteous, constantly referring you to ineffective charities and..
Newbridge Surgery
S W.
I may not be a patient myself, but I want to convey our family's deep appreciation for the meticulous and compassionate attention given to my elderly mother. Sincere thanks to everyone involved!
Newbridge Surgery
WAYNE D.
I've been a patient at this surgery for over four decades, experiencing both excellent and subpar service throughout the years. My frustration peaked today regarding my appointment - or more..
Newbridge Surgery
Jayne C.
I'm consistently made to feel valued and heard during my visits. Scheduling consultations, whether in-person or via telephone, is straightforward and prompt. Blood work is a hassle-free process. The..
Newbridge Surgery
Sailesh P.
During my consultations with Dr Gwyther and Nurse Jo, I found the interactions highly educational, and it was evident that the staff genuinely cares about their professional expertise. My past..
Newbridge Surgery
Hana B.
The staff here demonstrate exceptional care for patients in delicate health situations, particularly with my elderly grandmother. Medical professionals across all departments - from physicians to..
Newbridge Surgery
Zsumanna A.
My husband and I recently relocated to Bath and signed up with Newbridge Surgery. Generally, they're quite decent (considering the current state of underfunded and overworked GP practices), and..
Newbridge Surgery
alice c.