MM

Meganismint M. 8 years ago • From Google

Rating

Bad

Turned away at reception over catchment area dispute

Honestly, this was the worst experience I've had. I called to register after moving house, as I was no longer with my previous practice, and wanted to join this surgery like my housemate. I booked an appointment and was told I could register and see a doctor about a significant eye concern. However, after waiting behind someone with a lengthy appointment booking, the receptionist informed me I couldn't register as my address fell outside the catchment area, and subsequently cancelled both my registration and appointment. Interestingly, when my housemate called to update his address, this was accepted without issue. I found this deeply unfair and felt treated dismissively. The receptionist came across as unhelpful and indifferent, which I found particularly troubling given they work for the NHS. I'm frustrated that my taxes support staff who seem unwilling to assist patients, particularly when the task appeared to be simply adding my details to the system.

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