St Andrews Surgery

Frustrated with the difficulty of accessing appointments at this practice. Calling at opening time only to find no slots available that day is a recurring issue. Booking appointments in advance..

I have struggled to secure appointments at this practice. The reception staff member I encountered was unhelpful and made me uncomfortable by asking intrusive questions about the reason for my visit...

I contacted the surgery to inquire whether a prescription would be available for pickup on a weekday morning, as I planned to collect it during my commute. The receptionist was exceptionally..

Would give zero stars if possible. Unable to secure an appointment despite calling at opening time and being placed in a queue, only to be advised to book through the online system where no slots..

I have had a very frustrating experience with this practice. I have been struggling to get my respiratory medication organised for an extended period, and the delays have been disappointing. I would..

I was a patient at this clinic. The clinical staff were excellent, however the reception team were quite difficult to deal with and seemed poorly equipped to handle their responsibilities. I would..

I had a very disappointing experience at this surgery. After receiving abnormal test results from the hospital, I had to wait considerably longer than expected to see a healthcare professional rather..

It's a pleasure visiting this practice. The team consistently goes the extra mile to ensure that all concerns and questions are addressed in a friendly and efficient way.

It is extremely difficult to secure appointment slots at this practice. There are significant communication gaps throughout the service. The clinical staff demonstrated impatience during my..

I must award one star, though honestly it falls short of even that rating. The experience was deeply disappointing and entirely unsatisfactory.

This practice is quite disappointing. There are significant delays when waiting for a callback from clinical staff. The reception team can come across as unhelpful and lacking in courtesy. I would..

Attempting to secure an appointment at this practice has proven quite challenging. After waiting a week for availability and spending half an hour on hold, I was eventually informed that no further..

Got in touch with the surgery after accidentally spilling some medication and losing a portion of the bottle. When I followed up after a couple of days, I was informed that the clinician wouldn't be..

I have been ordering my prescription over several months using information that was previously available on the system for me to request by phone. When I called today to reorder after my prescription..

Struggling to secure appointments at this practice, and administrative tasks like fit notes seem to require multiple attempts before being completed correctly. It feels like patients end up having to..

This practice has become extremely difficult to contact. It was previously one of the better surgeries in the area. One star rating feels generous given the current experience.

I would advise others to be cautious about this practice. The reception staff interactions have been disappointing, as I found them dismissive when enquiring about appointments. There appears to be a..

I contacted the practice to arrange an appointment for my father to obtain a referral for a scan, as he was experiencing significant discomfort. The receptionist indicated that an appointment could..

I have attended this practice on two occasions. Both visits were with the same clinician who was courteous, respectful, and conducted themselves in a professional manner. I am satisfied with my..

This practice has significant accessibility issues. Obtaining GP appointments is extremely difficult, and prescription requests take approximately three days to process. The reception team can be..