Skerne Medical Group

I have been very disappointed with this practice. We have been registered here for many years, and recently, following changes to our family circumstances, we were informed that we would need to..

E-consult request resulted in a 28 day wait for a telephone appointment, the outcome I needed a face to face appointment. With the outcome a face to face appointment was needed. The GP told me he..

Highly organised and streamlined!!

I appreciate the care provided by all staff members across the practice locations since becoming a patient three years ago. Appointments across various departments have been welcoming and..

Absolutely terrible experience with numerous issues at the practice that would be too extensive to detail, and the reception staff were unhelpful, making it feel like a complete waste of time.

We have been registered with this practice for approximately one year and have found the service to be consistently satisfactory. The reception staff are welcoming and approachable, appointment..

I was unable to secure even a brief phone consultation. This feels like a significant shortfall in service provision, particularly considering that individuals with more pressing health concerns may..

The healthcare professional I saw demonstrated a lack of concern during my appointment.

The practice consistently demonstrates a genuine commitment to listening to patients and making every effort to help, even when constraints on available resources sometimes limit what can be..

The practice would benefit from increased resources, particularly regarding clinical staff. The medical professionals themselves provide excellent care when appointments can be secured. However, the..

I would like to express my gratitude to all those who assisted with my healthcare matter today. The level of care and speed of response were truly outstanding, and the service I received throughout..

This surgery has not progressed despite significant investment and numerous changes over the years. The safety screen appears to be a response to patient frustration, which I believe stems from..

Immunisation appointments. No delays, courteous, welcoming and well-organised.

I asked reception to arrange an e-consult appointment request on behalf, which resulted in a 28 day wait for a telephone consultation. Result, I needed to have a face 2 face appointment, GP was..

The team here is wonderful. Both the reception staff and the clinical staff are consistently friendly and supportive.

A year ago I would have rated this practice highly. Now my experience has changed significantly. Obtaining a face to face appointment has become increasingly difficult, with waiting times extending..

I have been attending this practice for approximately two and a half years. The staff have consistently demonstrated helpfulness and responsiveness throughout my time as a patient. On occasions when..

Excellent care provided. The staff demonstrated courtesy and helpfulness throughout the appointment booking process, and it was evident they take genuine interest in supporting their patients.

Was offered an appointment several weeks away for my young child, as it was not classified as an urgent matter. Found this response frustrating given the circumstances.

I have attended this facility on two occasions following a transfer from another medical centre. The staff demonstrated excellent professionalism, and the clinical care provided was notably superior..