Swarland Avenue Surgery

I altered my view of this practice. The service fell short of expectations, with limitations in ordering diagnostic imaging and making referrals. Additionally, the manner in which I was treated left..

I have remained with this practice despite numerous ongoing operational difficulties. While the clinical staff are pleasant during consultations, certain administrative personnel have displayed..

Outstanding medical practice that provides prompt appointments and delivers comprehensive, high-quality care throughout.

This practice is wonderful. The team at reception, the clinical staff and the support they offer is really amazing. The team are very courteous and do their best to accommodate appointment requests...

Poor experience with the reception staff and difficulty obtaining a required document following a period of ill health. When requesting the paperwork, I was told an appointment would be necessary to..

I have been attending this practice for over two decades and have consistently had a positive experience. The clinical staff are excellent and the support team at reception are equally impressive...

The online appointment booking system is extremely frustrating, with waiting times of at least a month, and you still need to call first thing in the morning to check for any available slots. The..

I was under the care of a clinician at this practice. Without going into specifics, their conduct caused me considerable distress over an extended period. I found myself in an unusual situation and..

Five stars for the reception team and nursing staff. One star for a particular clinician whom I have repeatedly requested not to see. I felt that the care provided did not meet the standard I would..

Throughout my time as a patient at this practice, I have consistently had a positive experience. The team members have always been friendly and welcoming, and I have found it straightforward to book..

The team at this practice consistently goes the extra mile whenever required. The reception staff are particularly pleasant and the clinicians demonstrate genuine compassion in their approach.

I would give this practice a very low rating if possible. Finding appointment slots is extremely difficult, with availability either months away or seemingly non-existent. The practice does not..

I recently registered with this practice and have found the team to be consistently helpful whenever I've made contact. During a recent call, one member of staff was particularly friendly and made a..

I recently became a patient at this practice and have been very satisfied with the care provided. The entire team has been friendly and welcoming, and appointments run efficiently with minimal..

I was extremely disappointed with my experience at this surgery. The mental health support available was very limited, and I felt dismissed during my consultation. This occurred over two years ago..

What a wonderful experience. I rang today with a question I anticipated would require considerable time to resolve, but the reception staff member was fantastic and managed to address everything for..

I am a former patient of this practice and have submitted complaints regarding clinical staff members. These complaints have been serious in nature and have progressed through various channels. I am..

An incorrect item was included on my prescription. When I contacted the practice to resolve this urgently regarding a respiratory medication, I was informed it might arrive that day or the following..

I had a negative experience with a member of the clinical staff at this practice. There have been concerns raised by patients that were initially visible through online channels but were..

I have been attending this practice for over a decade, and today's experience left me feeling profoundly undervalued, overlooked, and treated as though I were an imposition. This represents a..