St Lukes Primary Care Centre
FC
Fatema C. one year ago • From Google
Bad
I have found my experience with this GP surgery to be deeply unsatisfactory. Throughout the past two years, I have struggled to obtain an appointment with a clinician, despite having developed several newly identified health concerns that require professional assessment. While I recognise the considerable strain placed on the NHS and the difficulties within healthcare provision, it is hard to overlook the significant difference in how GP practices functioned before the pandemic. Previously, practices were generally able to handle patient bookings and contact inquiries with reasonable effectiveness. Since the pandemic, it seems that numerous GP surgeries have become overly dependent on remote consultations and, in certain instances, appear to be employing them as a means to limit patient access more broadly. In my situation, even telephone consultations have become increasingly scarce. I recognise the rationale for telephone assessment systems and the shift away from in-person visits, particularly given the prevalence of appointment cancellations. Nevertheless, there are alternative and more balanced methods for handling patient access and scheduling than what currently appears to be in place. The current level of service provision is inadequate, and a comprehensive review is required to guarantee that patients obtain the support they require in a prompt and readily available manner.
Linda L.