SS

Sandie S. 3 years ago • From Google

Rating

Bad

Unacceptable delay in medical care for elderly patient

I am utterly frustrated by the substandard treatment my elderly mother received. On Monday, I was informed about her severe water infection symptoms. The clinician contacted me later that day, insisting I could only deliver a sample the next morning at 9am. After bringing the sample, he instructed the receptionist he would call back after his clinic. When I followed up in the afternoon, I was told he was now processing the test. When he finally contacted me, he confirmed the infection I had already described 24 hours earlier. Meanwhile, her condition deteriorated, and she developed additional stomach pain. At 86 years old, it is completely unacceptable to leave someone with a suspected infection untreated for so long, showing a complete lack of urgency and care.

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