SM

Susan M. 3 years ago • From Google

Rating

Poor

Unacceptable healthcare for vulnerable elderly patients

I am utterly shocked by the excessive waiting period to consult a physician at this medical practice, which can stretch up to 5 weeks. Despite my repeated phone calls and urgent pleas for a same-day appointment for my elderly 69-year-old brother, who has been enduring severe back pain and resorting to sleeping on the floor for a fortnight, we were still informed via text message that he must wait an additional 2.5 weeks for an in-person consultation. This treatment is completely unacceptable, and the practice urgently needs to reassess its approach to patient care.

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