The Park Medical Practice
CW
Cassie W. one year ago • From Google
Bad
I am utterly frustrated with my recent encounter at this medical facility. Despite arriving merely a minute after my scheduled time at 15:31 due to an obstructed entrance, I found myself caught in a lengthy reception queue. By 15:38, when I finally reached the front, I was abruptly told I was "too late" and needed to reschedule, even after explaining I had been waiting in line most of that time. The receptionist claimed she had informed the doctor, who subsequently refused to see me. If such a rigid policy exists, patients should be explicitly advised to arrive substantially earlier to accommodate unexpected complications. To compound my irritation, when I was ultimately seen at 15:55, the physician was aloof and unsympathetic. Upon politely inquiring about the issue, he claimed he was displeased with my interaction with the receptionist—despite my having merely articulated reasonable concerns. As a substantial contributor to the NHS, I anticipate professional and equitable treatment. Regrettably, this experience dramatically fell below those expectations.
Sandra C.