Aurora Medcare
Anonymouse one year ago
Average
Appointment
PoorReception
AverageCleanliness
ExcellentCare
BadRespect
BadSeen On Time
GreatUnacceptable treatment
I booked an emergency appointment with doctor on 5th December due to high blood pressure in early pregnancy. I was in A&E the night before as I was sent there by my midwife but I could no longer wait in A&E after 6 hours so I returned home and booked gp appointment. I was seen by a young doctor at King's Edwards who I felt was annoyed why I didn't continue to wait in A&E and then she was complaining that my midwife should be keeping an eye on my Blood pressure. I explained to her Midwife did whatever she could do and the GP surgery knew about my high blood pressure since beginning of my pregnancy in October so they should've done something. Anyway the lady doctor then prescribed me blood pressure tablets and made comments like: 'These are twice a day high dosage and safe in pregnancy. However, be mindful it can lower your blood pressure also so you need to be careful and monitor your BP'. She didn't provide any evidence whether I need to take these continuously or only when my BP is high. This was bit shocking to hear from a doctor who actually was putting doubt in my mind about taking BP tablets so since then I did not start the tablets as I am worried they will make my BP fall low so it could cause more issue with my pregnancy. Now I am just waiting for my next midwife/consultant appointment to discuss this with them. We are humans so treat us like humans. There's many of us go through so much just to have a child so don't treat us less or a human. This is my first pregnancy and the experience especially with GP service so far made me really scared and worried. The only good service I had was from a lawecom doctor I was seen by in October. He was brilliant and I wish If I got to see him again. NHS isn't free service we contribute towards our medical care. I work full time and so much is deducted on monthly basis for services like NHS so why do these doctors treat us like they giving us free service.
Aurora Medcare could enhance their morning appointment availability. It seems problematic that urgent appointments require calling at 8 am to book, yet when I called at that time, all slots were..
Aurora Medcare
Anonymouse
I booked an emergency appointment with doctor on 5th December due to high blood pressure in early pregnancy. I was in A&E the night before as I was sent there by my midwife but I could no longer..
Aurora Medcare
Anonymouse
All staff were willing to help with any problems, taking good care while attending GP appointments. Love the caring attitude!
Aurora Medcare
Mo H.
I experienced significant frustration with this establishment's time management. On two distinct visits, I found myself waiting for over an hour, with my 10 AM appointments not commencing until..
Aurora Medcare
Allee A.
My interactions with the receptionist, Gill, have consistently been disappointing and alarming. I have faced significant disrespect, lack of assistance, and an aggressive demeanor. On several..
Aurora Medcare
R K.
The reception staff are consistently unpleasant, discourteous, and unprofessional, seemingly inventing their own arbitrary rules and thinking it's acceptable to abruptly terminate calls while..
Aurora Medcare
K T.
The team at this clinic exudes warmth and hospitality, offering a truly personalized approach to their care. Their exceptional level of customer service sets them apart, creating an atmosphere that..
Aurora Medcare
Esther F.
Avoid this place at all costs or seek alternative medical advice. I was a mere 7 minutes behind schedule after a crucial medical appointment and was completely refused service. Absolutely..
Aurora Medcare
warmylord 1.
Satisfactory assistance provided
Aurora Medcare
Tofik M.
This Aurora Medcare is a subpar healthcare facility with absolutely no regard for patient care. I've been attempting to schedule an appointment for over ten days, and they consistently fail to..
Aurora Medcare
Nkechi J.
Despite the numerous critical comments about this medical center, I have encountered a more positive experience for both myself and my infant. After recently registering with the clinic, I attempted..
Aurora Medcare
Yasin2021 Y.
The receptionist at this office is exceedingly impolite, making it uncomfortable for patients to reach out. I find myself hesitant to even schedule an appointment due to their demeanor. The NHS..
Aurora Medcare
Amina
There is something wrong with their phone booking system. It seems it's deliberately set to say it's full between 8a.m to 8:15a.m and after that you will be lucky to get through and if you do you..
Aurora Medcare
Edyta G.
Where to begin? I phoned yesterday to schedule an appointment with the doctor due to my swollen knee, which was hindering my ability to walk. They informed me that no slots were available for the..
Aurora Medcare
Teresa H.
Thames view surgery is an absolute nightmare! The phone lines are perpetually jammed. I stood outside at 7:58am only to be handed a phone number and told I must make a telephone appointment before..
Aurora Medcare
bilal m.
This establishment is absolutely dreadful. We endured a 90-minute wait, and this isn't an isolated incident. The front desk staff are incredibly discourteous. While the physicians themselves are..
Aurora Medcare
Mikus G.
Scheduled a blood test early in the day, yet ended up waiting more than an hour to be seen. Choosing a specific time seems pointless if I'm still going to experience such a long delay.
Aurora Medcare
2Zee9 2.
The transition to private ownership has left this establishment in shambles. If there were an option for zero stars, I'd eagerly select it. Securing an appointment has become an exercise in..
Aurora Medcare
Luke P.
It is consistently difficult to secure an appointment due to ongoing issues with accessing the telephone system.
Aurora Medcare
julka s.
I'd give zero stars if possible. This service constantly creates complications. I'd rather go directly to the Hospital instead of seeking their assistance. Yesterday, I made a call. They instructed..
Aurora Medcare
Carla P.