SS

Sharon S. 4 years ago • From Google

Rating

Bad

Unacceptable wait time for urgent medical concern

I recently called to schedule an appointment due to an extremely painful and swollen knee. The earliest available slot they offered was a telephone consultation on April 1st.... which is a full 5 weeks from now. It seems absurd that I would need to wait until the issue potentially resolves itself before getting any medical attention. Moreover, it's just a phone consultation - how can a healthcare professional possibly evaluate my condition accurately without a physical examination? I'm thoroughly disappointed with this level of service, especially given my 46 years of experience working within the NHS, and I had anticipated receiving much more comprehensive care.

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