DT

Diane T. one year ago • From Google

Rating

Bad

Unacceptable walk-in clinic fails desperate parent

Would rate zero stars if possible. Referred by 111 with my sick child, only to be brushed off during triage and informed no physicians were available due to no appointments. This was supposed to be a walk-in clinic open until 6 PM, and I arrived at 3 PM. Ultimately had to seek help at the hospital GP, who fortunately prescribed medication for a serious infection. Honestly, thank goodness they examined him, as his condition could have significantly deteriorated. It's incomprehensible why they can't inform patients upfront when booking that no doctor consultations are possible, forcing people to wait and then be turned away. Such treatment is absolutely unacceptable.

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