PH

Pat H. one year ago • From Google

Rating

Great

Unclear medical appointment message causes patient frustration

I'm hoping the communication from Ossett Surgery could be refined to eliminate any potential misunderstandings. The current message states: "Confirmation of appt with Ossett Surgery. Please note this confirmation may also include a tel appts also!" This wording left me thoroughly perplexed - was I expected to physically visit the medical practice, or was I meant to anticipate a phone consultation? It would be far more helpful if, moving forward, the practice could send distinct messages: one specifically for in-person appointments and another for telephone consultations. Such a straightforward approach would undoubtedly prevent any bewilderment for patients like myself.

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