SS

Stephanie S. one year ago • From Google

Rating

Bad

Understaffed and overwhelmed at farnham road surgery

Waited an excruciating 20 minutes just to speak with someone at Reception. The lone staff member, Sindy, repeatedly expressed regret about the mounting queue. When I finally reached the front, she apologized again, visibly distressed and on the verge of breaking down. Despite not being scheduled for a break, her lunch had been interrupted, forcing her back to the reception desk. This scenario was completely unacceptable for both myself and Sindy, who was clearly giving her all. Farnham Road Surgery needs to address this staffing issue immediately, or risk losing dedicated employees like her.

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