RR

Ramphead R. 3 years ago • From Google

Rating

Great

Understaffed clinic struggles with patient care needs

I've been a patient here for years without issues, but things changed two years ago. Securing an appointment has become incredibly challenging, especially if you're not able to do an online consultation. The receptionists are wonderful and helpful, yet they're limited in what they can do. The nurses are competent as well. The walk-in center has become my sole option since there are no available appointments for four days, which is far from ideal when you're experiencing pain and need urgent medical attention. I sincerely hope the GP service will recruit additional doctors to match the patient load, as the current staff are clearly overwhelmed and stretched thin. I cannot complete an e-consultation as previously suggested because I lack internet access and do not have a broadband subscription or computer. While I am familiar with email and online processes, the assumption that everyone has internet and computer access is remarkable. Not everyone has such privileges. I want to clarify that my original review was meant to be supportive, not critical, and I used a borrowed phone with data roaming to submit this feedback, for those eager to question the circumstances.

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