Wearside Medical Practice

Appointments consistently run behind schedule, with waits typically extending well beyond the scheduled time. Additionally, appointment changes occur without prior notification. Consider exploring..

Most of the staff members at this practice came across as unwelcoming and dismissive. During a recent appointment, I felt that my medication dosage was not handled with the care I would have..

My family and I have been registered with this practice for over a decade without experiencing any significant problems. The pandemic period presented challenges, including limited availability of..

I required urgent assistance on a Friday morning and made multiple attempts to contact the practice throughout the day, but consistently received an automated message stating the surgery was closed,..

I don't usually write reviews, but I feel it's important to share our experience in case it helps others. I recently took my child to see a clinician at this practice for symptoms that, in hindsight,..

Whenever I attempt to call for an urgent appointment in the morning, the line is not answered initially, and by the time someone does pick up, there are no slots available. I find this frustrating...

Attended an appointment regarding a throat infection and was advised it was a minor condition requiring rest at home, despite feeling the examination was cursory. The condition deteriorated..

I have had a very negative experience at this GP practice. The service appears to be declining with each visit. Since the pandemic, I feel the staff have become less responsive to patient needs...

I would rate this practice two stars because while some clinicians demonstrate genuine commitment to patient care, there are significant concerns about the overall service quality. Certain reception..

To be completely honest, the surgery is absolutely unacceptable. The reception staff are so rude, the clinical staff seem unwilling to actually engage with patients, and the receptionists appear to..

I had a frustrating experience with the reception staff who provided inaccurate information about appointment availability. I was told that I would not be able to receive a telephone consultation or..

A single star feels generous for this disorganised practice. The staff lack compassion and do not seem to hear what patients are saying. There is a sense that they believe they are always correct and..

Every time I contact this practice to speak with a clinician or arrange an appointment, I receive the same responses: no availability, try the walk-in centre, or call back at a later time. Regardless..

Booking a routine appointment can occasionally present challenges, though there appears to have been recent improvement with more availability visible through the NHS app. The booking process itself..

The clinical staff lack warmth in their interactions with patients. They give the impression that appointments are an inconvenience rather than a valued part of their role. This practice was once..

The receptionist was quite impolite and ended the call abruptly without a proper goodbye.

I would rate this experience much lower if possible. The clinical staff came across as dismissive and unhelpful. I felt that important concerns I raised were overlooked, and the overall experience..

I had an appointment with a member of the nursing staff who I found to be very professional and reassuring. They were a lovely person who helped me feel comfortable during the visit.

I attended an appointment today and was questioned about the reason for my visit in a manner that made me feel the doctor was suggesting I should have understood information from a previous telephone..

The phone line is consistently difficult to reach, as it appears to be busy throughout the day. I would not recommend attempting to contact the practice by telephone.