SB

Shawn B. 8 years ago • From Google

Rating

Bad

Unempathetic doctor ruins decades of patient loyalty

I called ahead before my 4pm appointment to inform them I might be slightly delayed due to snowy conditions. The receptionist warned me I'd need to reschedule if I arrived more than 10 minutes late. I checked in at 4 minutes past 4. The locum doctor, who was my scheduled physician, emerged from her previous patient's consultation at 4:07pm and then called me into her room. Her immediate comment was that I only had 3 minutes remaining in my slot because I was late. I was already feeling distressed, and this interaction made me feel that communicating with her would be futile. While I recognize healthcare services are currently under significant strain, I found this treatment unacceptable. Despite being registered with this practice for over three decades, I have decided to seek medical care elsewhere.

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