The Willesden Medical Centre
Andrea S. 5 months ago • From Google
Poor
Unexpected clinician left mental health concerns unaddressed
I attended an appointment at a local medical centre regarding my ongoing mental health concerns. I had arranged the appointment anticipating I would see a GP, but I was instead consulted by a Clinical Pharmacist. While I recognise this may have been appropriate given my current medication, I was not informed of this beforehand, which left me feeling surprised and let down. Although I am thankful that my medication was prescribed for a two-month period, I felt the consultation centred predominantly on the medication rather than my mental health condition and recent circumstances. I would have appreciated more discussion about recent events, potential triggers, and how I had been managing emotionally, but these topics were not explored in depth during the appointment. I also had concerns regarding privacy during the consultation. The door was left open at times, which made me uncomfortable when discussing sensitive mental health matters, as I was concerned that conversations could be heard by others in the vicinity. In summary, while I am grateful my prescription was renewed, I felt that my mental health concerns were not thoroughly examined or addressed in the manner I had anticipated from the appointment.
Exceptional customer care. The front desk staff was incredibly courteous, accommodating, and welcoming. The physician was outstanding. He attentively heard my entire story and engaged with me on a..
The Willesden Medical Centre
Clevis B.
Sheila continues to impress with her outstanding service and genuine care. Her responsiveness and supportive approach are truly exceptional. We're so grateful for her dedication that a mere 5-star..
The Willesden Medical Centre
Jihan R.
The care provided was excellent and everything went smoothly. The female staff members were treated with great respect and professionalism, and the clinical team were wonderful. Special appreciation..
The Willesden Medical Centre
Pauline J.
An outstanding general practice, highly responsive to digital consultation requests. The staff exudes warmth and friendliness, with Sheila being particularly delightful and helpful.
The Willesden Medical Centre
hoho l.
I recently registered and requested my ongoing medications to be continued. During a call with a staff member, I felt my concerns were dismissed when she suggested I might not need them and raised..
The Willesden Medical Centre
Sharna H.
I have been a patient at this practice for many years, and the staff members are genuinely delightful to interact with.
The Willesden Medical Centre
Anna K.
Walk-in blood testing services are incredibly handy and user-friendly.
The Willesden Medical Centre
Eliza j.
Recently visited Willesden Medical after enduring multiple disappointing experiences with other general practitioners. Willesden Medical helped me address my physiotherapy concern with..
The Willesden Medical Centre
Sara K.
I attempted to schedule an appointment through their online system, which was previously possible, but found myself unable to do so. Upon calling, I was instructed to complete a form and then wait..
The Willesden Medical Centre
Wiliam W.
I had a telephone appointment arranged for me, but the subsequent experience was deeply disappointing. Upon reviewing the appointment details through the NHS app, I noticed the information recorded..
The Willesden Medical Centre
Evelyn I.
My visit was truly exceptional. The personnel demonstrated utmost professionalism. I received prompt attention and felt reassured by the physician's comprehensive understanding of my medical..
The Willesden Medical Centre
Ranine H.
Excellent service. The receptionist made my day with their friendly demeanor and positive energy. They were very courteous and conducted themselves in a highly professional manner.
The Willesden Medical Centre
Bianca M.
I would like to express my sincere appreciation for the care and assistance I have received throughout my recent visits to your practice. During my appointments, investigations, and subsequent..
The Willesden Medical Centre
gina c.
Sheila provides excellent customer service with a friendly and supportive demeanor.
The Willesden Medical Centre
Zermounn M.
One of the finest medical facilities I have experienced. The team consistently provides excellent patient care and maintains high professional standards. I appreciate their continued dedication.
The Willesden Medical Centre
Aleck D.
The customer service, both over the phone and in person, has been outstanding. I was consistently treated with dignity, professionalism, and genuine care. Their digital scheduling system is..
The Willesden Medical Centre
Claudia I.
The reception team provided excellent assistance, particularly when I relocated to a new area and needed support settling into the new practice. I am very satisfied with the care my family has..
The Willesden Medical Centre
Angela s.
The healthcare professional demonstrated a warm and approachable manner during the appointment.
The Willesden Medical Centre
Pitanga V.
I had a positive experience with the reception staff member who assisted me. They were very helpful and accommodating. I found this interaction much more satisfactory than dealing with automated..
The Willesden Medical Centre
Shaiy M.
Dr. Saima Janjua exemplifies outstanding medical care through her exceptional approach to patient treatment. Her consultation style is marked by genuine empathy, meticulous listening, and..
The Willesden Medical Centre
Pat R.