AJ

Alice J. 2 years ago • From Google

Rating

Bad

Unexpected Early Appointment Frustration

I recognize they're likely swamped, which explains the extended phone hold times. I scheduled my appointment online for noon. However, on the actual day, it was unilaterally shifted to 8am without any prior communication to me. When I contacted reception to discuss this, their response was a dismissive "we can't help you" and vaguely promised to call back today without specifying a time. In my numerous previous experiences, the doctors have consistently been professional and contacted me around my originally booked slot. The current reception staff display a remarkable lack of empathy. It's particularly frustrating that employees in a medical setting seem so unsympathetic towards patients, who are often already anxious or stressed about their healthcare needs.

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