William Brown Medical Centre

The practice appears to be managing a high patient load, which creates challenges. Prescription refills require calling during a narrow weekday window that doesn't accommodate many people's..

Arranging for a medical professional to visit an elderly relative has proven extremely challenging. We have been given assurances that a visit would take place and have travelled a considerable..

This would have been a zero star review if possible. I received a text message prompting me to contact the practice and arrange an appointment regarding hospital results. I called the surgery..

An outstanding practice. The reception staff are remarkably courteous, and the pharmacy team demonstrate exceptional helpfulness. Thank you to the entire team for your dedication—we recognise it's a..

I was extremely disappointed with my experience at this surgery. Returning here has been a significant regret for me. My regular medication arrangement was changed without clear communication about..

I'm fortunate to enjoy good health, so I don't find myself needing to visit very often😁

The service provided has consistently been excellent across all team members. I have experienced some health concerns recently, but have had no difficulty securing appointments or making contact..

I would rate this experience very poorly. Beyond the difficulty reaching the practice by phone, I attended an early morning appointment and was instructed to return later. When I arrived at the..

Just been in and out and the issue has been addressed. The receptionist was extremely helpful and pleasant. The prescription was sorted quickly and efficiently. The ongoing condition management has..

The phone system and appointment booking process at this practice are unnecessarily complicated and difficult to navigate. The service has noticeably declined since the recent change in ownership.

The quality of service has declined significantly, and it is now extremely difficult to obtain an appointment or have a meaningful conversation with a healthcare professional.

I was unaware that there would be a charge for accompanying an elderly relative to a medical appointment. Despite the visit lasting only half an hour, I received a substantial fine. I found this to..

Frustrating appointment experience. It appears difficult to request a particular clinician as they frequently seem to be unavailable when contacted.

The practice feels very busy and congested. Securing an appointment requires patience and persistence.

I have had further cause to raise concerns about the level of service provided by this practice. After being prescribed medication for an injury without what I felt was adequate initial assessment,..

I have attended this practice on multiple occasions and have consistently found that appointment schedules are respected, with minimal waiting times experienced. The clinical staff have provided..

The staff members are consistently polite and helpful, though I have concerns about the triage process. My phone recently ran out of battery, and when I listened to the voicemail message, it was..

Attempted to book an appointment with my usual healthcare provider. I was informed that a triage call would be arranged. The call came through at midday, and since it turned out to be my regular..

Struggled to secure an appointment following a significant injury, and felt unsupported after attending the emergency department. After a considerable delay of two months, I was eventually able to..

Paperwork has gone missing on multiple occasions, resulting in lengthy waiting periods before being informed of the loss, and incorrect information was provided to a third party. Obtaining..