MC

Maria C. one year ago • From Google

Rating

Bad

Unexpected removal from patient register

I contacted the medical facility seeking advice regarding a health concern after my previously prescribed medication had been depleted. To my astonishment, I discovered they had intentionally removed me from their patient registry. They offered no justification or clarification, merely instructing me to re-register or seek care elsewhere. Given my health conditions, I find this task exceptionally challenging and unhelpful. The manner in which this information was conveyed left no doubt about its deliberate nature. The staff member's tone was noticeably uncomfortable, lacking any surprise or attempt to investigate potential errors in my details. There were no apologies, no efforts to rectify the situation, and no alternative solutions proposed. Instead, I was met with awkward silences and hurried speech, indicative of highly unprofessional conduct. This approach seems an effortless method to discriminate without providing any additional information or facing repercussions. As an individual with special needs and of a different ethnic background from the staff, I suspect these factors might have influenced their decision, as they have unfortunately been grounds for unprofessional discrimination and harassment in my past experiences. I believe this incident warrants investigation for potential hate crimes and discriminatory practices.

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