Victoria Road Surgery

Despite being registered with this medical practice for a while, today marked my initial consultation. The experience was incredibly streamlined, with my appointment starting precisely as scheduled...

Terrible customer service with unhelpful front desk personnel, unprofessional medical team, and doctors who seem unqualified and disinterested.

Getting in touch with this medical facility, whether to schedule an appointment or inquire about blood test results, is an absolute nightmare. Their phone system subjects you to an endless recorded..

Communicating with anyone via phone seems utterly futile, and getting a doctor's appointment is like hitting a brick wall. The recommended app is completely useless and provides zero meaningful..

After recently switching medical practices due to relocating, I am truly impressed with how wonderfully this surgery handled my Type 1 diabetic daughter's appointment, particularly the exceptional..

Luck of the draw with the physicians here, but I'd rather not draw more attention and potentially increase wait times by praising my particular doctor, who happens to be top-notch.

Not a fan of taking calls or picking up when the phone rings

The healthcare professionals at this medical practice, including nurses and advanced clinical staff, are truly exceptional. Over the past half-year, I've had two occasions to interact with them, and..

I'd award zero stars if possible. Never encountered such abysmal service at any medical facility. The receptionists are completely incompetent, discourteous, and seemingly clueless about their..

The medical staff demonstrated exceptional compassion and care. Although I was initially nervous, the overall interaction was remarkably positive. Special recognition goes to Colette for her..

Fantastic experience if you enjoy endless waiting and being treated like just another face in a massive crowd of customers.

I'm utterly speechless about my medical situation. Confined to my home since 2019, I haven't received a single in-person doctor visit, and I'm fortunate to even get a brief phone consultation...

Consistently able to secure a timely slot, and support was readily provided whenever assistance was required

Blue Badge holders like ourselves face significant challenges due to staff occupying accessible parking spaces. The situation is far from satisfactory. Additionally, the early morning nursing..

Received an incorrect medication, leading to irreversible harm to my vision

I've consistently experienced smooth interactions at this medical practice. The personnel are incredibly supportive and have been exceptionally accommodating in managing my medication needs. Dr..

Absolutely dreadful customer support that completely avoids direct interaction. They simply redirect you to an app or emergency services without any genuine assistance. Their service falls far below..

During our visit to the medical facility for my husband's knee staple extraction, the level of care was truly exceptional. The staff members, Matthew and Amanda, demonstrated remarkable..

I can't comprehend Yasser M's dissatisfaction. This medical practice in Worthing is truly exceptional. I've been a patient here for multiple years and have consistently enjoyed excellent care. The..

Perplexing and disorganized customer support that left me feeling frustrated and unsure about what was actually happening.