MA

M A. 2 years ago • From Google

Rating

Bad

Unfair wait at GP after 10:30 appointment

To all readers, I implore you to understand the discriminatory treatment my family experienced at the GP today. The appointment was scheduled for my wife and 2-month-old son. We received a text confirmation for a 10:30 time slot. We arrived at 10:10am and waited patiently until 10:40. At this point, numerous other families arrived with their children to see the nurse AFTER our designated 10:30 appointment. At 10:55am, I inquired with the receptionist about our extended wait time. She claimed we were booked for 10:45am, contradicting the text confirmation stating 10:30am. Suspiciously, the families who arrived after us were seen first!!! Coincidence? I think not.... When I confronted the receptionist, she asserted these appointments were earlier, despite my clear observation proving otherwise. Upon checking the tablet confirmations, I could see these families' appointment times were indeed after our 10:30 slot. Fundamentally, we're supposed to live in a world without prejudice. Sadly, racism and indifference towards minority groups persist. In today's society, it's disheartening that people can stoop to such levels. My wife was the only person waiting wearing a headscarf - draw your own conclusions about potential correlations. I demand a written apology addressing our wasted time, resources, and the profound sense of being deemed unimportant, unwanted, and unworthy. The receptionist deliberately manipulated our appointment, despite our early arrival. Had I been 30 minutes late, I would have been summarily dismissed. Most disappointingly, no effort was made to reschedule us on the same day. The unprofessionalism was utterly inexcusable. To Muslims and people of color: be prepared for potential injustice. Sincerely.

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