AO

A O. 7 months ago • From Google

Rating

Bad

Unfriendly receptionists made everything worse

I have attended three GP practices previously, and this one has been the most disappointing by comparison. A number of the reception staff members have displayed an unfriendly demeanor that I found quite striking. They appeared visibly annoyed from the outset of interactions. Both my partner and I were informed that our test results would arrive within several days, yet an extended period elapsed without any communication. We needed to follow up on multiple occasions before eventually receiving the results, which indicated that medical intervention was required. Subsequently, a healthcare professional indicated that further assistance could not be provided at the practice and suggested we pursue private healthcare options instead. The overall experience has been quite frustrating. We have commenced the transition to registering with a different GP practice.

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