The Barcellos Family Practice

Unhappy Patient

I had a worsening pain in my right foot from January, I did not want to see a GP as I was already on a long waiting list for arthritis treatment but as things were getting worse I rang to make an appointment. I explained I was in bad pain and was offered an appointment in 3 weeks time. I managed to reduce this by a couple of days by agreeing to see another doctor who I had already experienced problems from. On the day of the appointment the pain was very bad. The examination cursory. The doctor said he would send me a fact sheet about the condition which he did. The doctor stated he would not be prepared to supply an NHS cortisone injection and he didn't like doing them. The appointment took about 2 minutes after a nearly 3 week wait. I held my temper and later that day rang again to ask to see my own doctor, I explained the situation and was told 3 more weeks wait. When I complained the receptionist moaned about my already seeing a doctor and inferred I was trying to break the que for treatment. I said I would have to try and find another doctor and the put down the phone as I felt that this person was trying to bait me into losing my temper.