JW

John W. 3 years ago • From Google

Rating

Bad

Unhelpful advice leads to medical confusion

I visited Wood Lane Doctors surgery and informed the receptionist that I suspected water had entered my left ear during swimming. I explained that my ear felt blocked and suggested the nurse might need to check it to prevent potential infection. The receptionist directed me to a local pharmacy, claiming they possessed the necessary equipment to inspect my ear. Approximately an hour later, the pharmacy contacted me to confirm they actually lack the capability to examine ears. This situation is deeply troubling, as the Wood Lane surgery receptionist appeared unaware that pharmacies are not equipped for ear examinations. I strongly believe the management at Wood Lane doctors surgery should be notified that their reception staff are providing incorrect and potentially misleading guidance to patients.

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