Sandy Lane Surgery
BA
Benedicte A. 4 years ago • From Google
Bad
I recently attempted to register at this medical practice after relocating to the area. My visit was meant to be a quick drop-off of paperwork, but the experience was far from smooth. The receptionist was incredibly unwelcoming and persistently nagged me about wearing a facemask, despite my brief presence in the building and the fact that other patients were also not fully complying with mask protocols. Her communication was further complicated by the barrier of the plexiglass, making it difficult for her to understand me. To make matters worse, she disputed the relevance of the forms, claiming they weren't theirs, even though the name was clearly printed and the document had been emailed to me directly. When I inquired about accessing the EMIS patient portal, given my previous registration elsewhere, her response was dismissive and unhelpful. She simply stated that I would need to wait until after registration and expressed uncertainty about whether the paperwork would even be processed.
rich H.