SI

Shell I. 9 years ago • From Google

Rating

Poor

Unhelpful care after car accident with kids

Their phone support is consistently unresponsive, and scheduling appointments seems impossible. After experiencing a car accident with my children, the staff's advice was shockingly unhelpful - they suggested self-medication and persistent appointment-seeking, while discouraging emergency room visits due to overcrowding. A week passed before we finally secured a GP consultation, during which the doctor appeared indifferent and neglectful. He failed to prescribe any pain relief for my children and only provided me with a minimal 3-day pain medication supply. His dismissive recommendation to return in 3 days if needed was frustrating. When we eventually managed another appointment two weeks later, we were abruptly told that additional medication was not an option. The entire experience was completely unacceptable and demonstrated a profound lack of medical care and compassion.

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